Refund & Cancellation Policy

Overview

AnantaHQ ("we", "us", "our") is committed to client satisfaction. This policy sets out the conditions under which cancellations and refunds are processed for AnantaHQ's paid software development, AI and ongoing engineering engagements. Please read this policy carefully before making a payment.

All engagements are quoted and charged in US Dollars (USD). Payments are processed through our payment provider, and refunds are returned to the original payment method in the same currency, within the timelines specified below.

1. Fixed-Price Services

Applies to the fixed-price services listed on our Services page — AI assistants, voice receptionists, support agents, visibility audits, automation sprints and speed optimization.

• Cancellation before work starts: If you cancel at least 48 hours before the agreed start date, 100% of the amount paid is refunded.
• Cancellation within 48 hours of the start date: A cancellation fee of 15% of the service price is deducted to cover scheduling and preparation already committed; the remainder is refunded.
• Cancellation after work has commenced: You are billed pro rata for the work completed up to the cancellation date. Any amount paid in excess of that is refunded within 7 business days.
• Guaranteed outcomes: Where a service carries a published guarantee and we do not meet it, the stated remedy in that guarantee applies in full.

2. Custom Builds

• Milestone payments: Payments made for a completed milestone are non-refundable once the deliverable has been accepted.
• Dispute on deliverable quality: If you believe a milestone deliverable does not meet the agreed specification, you must raise a dispute within 5 business days of delivery. We will work to resolve it; if unresolved, a partial or full refund may be issued at our discretion.
• Early termination: If you terminate a fixed-price project before completion, you are liable for all milestones completed or in progress. Any pre-paid amount beyond that will be refunded.

3. Monthly Retainers, Care Plans & Managed Services

• Monthly plans: You may cancel at any time. Cancellation takes effect at the end of the current billing cycle. No refund is issued for the remaining days of an active billing period.
• Annual plans: If you cancel within 7 days of purchase and the service has not been used, a full refund is issued. After 7 days no refund is provided, and the plan remains active until the end of the annual term.
• Failed auto-renewals: If a payment fails on renewal, access is suspended after a 3-day grace period. No charge is raised for the grace period.
• Dedicated engineer retainers:Either side may end the arrangement with one month's written notice. The final month is charged in full and is not refundable.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Service has been fully delivered and accepted.
• Cancellation is due to violation of our Terms of Service.
• The request is made outside the eligible refund window stated above.
• Third-party costs (cloud compute, API credits, licensed data) that have already been incurred on your behalf.

5. How to Request a Refund or Cancellation

To cancel a service or request a refund, email us at billing@anantahq.com with the subject line "Refund Request — [Order/Invoice ID]". Include:

• Your full name and registered email address
• The order or invoice ID
• The reason for cancellation or refund
• Any supporting documentation (if applicable)

We will acknowledge your request within 2 business days and aim to resolve it within 5–7 business days. Approved refunds are processed back to the original payment instrument in US Dollars. Any currency conversion or bank charges applied by your own bank are outside our control.

6. Disputes

If you are not satisfied with our response to a refund request, you may escalate through our payment provider's dispute resolution process, or contact your card issuer or bank for a chargeback. We encourage resolving disputes directly with us first — it is faster and less disruptive for all parties.

7. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page. Continued engagement with our paid services after an update constitutes acceptance of the revised policy.

Contact

For refund enquiries: billing@anantahq.com
For general questions: general@anantahq.com